AI that speaks Turkish on the phone
Responds to customer calls in seconds, handles WhatsApp and Instagram messages automatically. Bundled with NetFone's telecom backbone.
- Setup in ~1 business day
- KVKK/GDPR aligned
- No credit card for demo
- Human handover anytime
What is AI Agent?
AI Agent is NetFone's 24/7 AI customer representative that speaks Turkish across phone, WhatsApp, Instagram, Messenger, email and web chat. It answers customer questions in seconds, responds from your company's own knowledge base, and hands complex cases over to a live operator.
One assistant, six channels
Ezel works across phone, WhatsApp, Instagram, Messenger, email and web chat at the same time. Whatever channel a customer chooses, it’s the same memory, the same tone — one seamless experience.
Ezel · NetFone AI
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Every channel, one brain — one Ezel
One brain, every channel
Phone, WhatsApp, Instagram, Messenger, email and web chat — all wired to the same AI brain. Whichever channel a customer reaches out on, Ezel answers consistently from one shared knowledge base.
One AI Agent, doing the work of three teams
Ezel closes the sale, books the appointment and resolves support. And when it can’t, it never leaves you hanging — it hands off to a human instantly.
Pick a scenario
Ezel · NetFone AI
Sample dialog
Grows your business in every industry
Ezel speaks the language of your business: from e-commerce to healthcare, logistics to real estate — delivering value from day one with industry-specific scenarios.
E-commerce
Handles order status, shipment tracking and returns on its own. Answers "Where is my package?" in seconds — with details specific to that order.
- Order status
- Shipment tracking
- Returns & exchanges
Sample dialog
Customer: Where is my package? When will it arrive?Ezel: It’s out for delivery — at your door between 2 and 5 PM today.Healthcare & Clinics
Books appointments, sends reminders and fills cancellations without leaving gaps. Shares pre-visit preparation details with every patient.
- Appointment booking
- Reminders
- Pre-visit info
Sample dialog
Customer: Can I book a check-up for tomorrow?Ezel: Of course — 10:30 tomorrow is open, booking it in your name.Logistics & Transport
Checks shipment status instantly and plans delivery windows. Guides your drivers to the right address and your customers to the right time.
- Shipment lookup
- Delivery scheduling
- Driver routing
Sample dialog
Customer: What’s the status of my load from Istanbul?Ezel: Your truck is en route — estimated delivery tomorrow at 9 AM.Restaurants & Reservations
Never lets the phone ring busy: takes table reservations and records takeout orders. Answers menu and opening-hours questions instantly.
- Table reservations
- Takeout orders
- Opening hours
Sample dialog
Customer: Do you have a table for four tonight?Ezel: We do — I’ve booked you in for 8 PM.Real Estate
Shares listing details and puts viewing appointments on the calendar. Matches your portfolio to each buyer’s budget and wishes on its own.
- Listing details
- Viewing appointments
- Portfolio matching
Sample dialog
Customer: 3-bed with a garden, budget of 8 million — what do you have?Ezel: I found 3 matching listings; shall we set up a viewing this weekend?Professional Services
Fields incoming requests, pre-qualifies each client and collects everything needed for a quote. Puts the right meeting slot on your calendar.
- Pre-qualification
- Quote requests
- Scheduling
Sample dialog
Customer: I’d like a consulting quote for my company.Ezel: Happy to help — a few quick questions, then shall I book Tuesday 11 AM?
Hear, understand, respond in seconds
Ezel’s voice engine runs as a stream end to end: it starts processing before you finish speaking and replies with a natural, human-like delay.
Hear
Captures speech instantly
Understand
Grasps intent & context
Respond
Replies in natural Turkish
I’m Ezel
NetFone’s AI voice assistant
I speak natural Turkish with your customers, listen patiently, and hand off to a human when needed. I’m here 24/7.
Personality
- Speaks natural Turkish
- Patient 24/7
- Stops to listen when interrupted (barge-in)
- Hands off to a human when needed
- 12+ languages
AI hands off, you take over
Ezel resolves the bulk of calls and messages on its own. When things get complex it hands the conversation to your operator — you reply live from the dashboard, then give control back to the AI when you’re ready.
Full control from one screen
The AI handles 80% of routine work. When a customer raises something special or the AI isn’t sure, the conversation is handed to a human instantly. Operators manage WhatsApp, Instagram and voice from a single panel — switching is one click.
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Take over in one click
Jump into a live conversation and reply by hand. The AI is muted, the customer continues seamlessly.
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Every channel, one screen
WhatsApp, Instagram and voice calls in one inbox. History, context and transcripts always at hand.
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Hand back to AI
When you’re done, return control to Ezel in one click. The conversation resumes with full context.
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You stay in control
Every message is clearly marked as AI or operator. Each step is logged and auditable.
AI paused — you are replying live
AI Agent live in 3 steps
- 01
Pick your number
Get a new 0850 line or port your existing number into NetFone.
- 02
Train Ezel
Upload your company info, FAQs and product catalog in minutes.
- 03
Calls roll in
Customer calls, WhatsApp messages and Instagram DMs answered automatically, 24/7.
There is a smarter way to grow your call center
We put the overhead and cost of a traditional call center side by side with a single always-ready AI assistant. You feel the difference from the very first second.
Working hours
Traditional Call Center
Limited to office hours; evening and weekend calls may go unanswered
NetFone AI Agent
24/7 non-stop — answers on the first ring, even at midnight
First response
Traditional Call Center
Minutes of waiting and hold music at peak hours
NetFone AI Agent
Answers within seconds, no waiting line
Monthly cost
Traditional Call Center
Fixed costs that grow with staff, training and infrastructure
NetFone AI Agent
Predictable plans starting at ₺4,900/month
Scaling
Traditional Call Center
Hiring and training new agents takes weeks
NetFone AI Agent
Scales instantly when call volume spikes
Consistency
Traditional Call Center
Service quality varies by person and by day
NetFone AI Agent
Same knowledge, same courtesy, same quality in every conversation
Channels
Traditional Call Center
Usually phone only; other channels handled by separate teams
NetFone AI Agent
Phone, WhatsApp, Instagram, Messenger, email and web chat — one brain
Reporting
Traditional Call Center
Manual notes and scattered records
NetFone AI Agent
Every conversation automatically recorded and transcribed
A fair comparison: for complex cases, Ezel hands the conversation to a human agent instantly. Setup takes about one business day.
Pick the plan that fits you
Every plan includes a monthly quota of minutes and messages. When the quota runs out, service keeps going — usage continues at overage unit rates.
Starter
For new teams and small businesses.
All channels included
- 500 voice minutes / month
- 2,500 outbound messages / month
- Turkish AI agent (Ezel)
- Call recording & transcript
- Continues on tariff after quota
Professional
The most balanced plan for growing teams.
All channels included
- 1,000 voice minutes / month
- 5,000 outbound messages / month
- Everything in Starter
- Live operator takeover
- Advanced reporting & analytics
- Priority email support
Business
For high-volume operations.
All channels included
- 2,000 voice minutes / month
- 10,000 outbound messages / month
- Everything in Professional
- Dedicated setup & onboarding
- Multi-account management
- Priority support
Savings are calculated by comparing the plan price with the cost of the same quota at overage unit rates. When your plan quota runs out, service keeps going; extra usage is billed at ₺14/min voice and ₺2/outbound message. Only outbound messages count toward quota, inbound is free. Prices are in TRY, excl. VAT. Talk to sales for exact pricing.
Your data stays in Türkiye, you stay in control
In business communication, trust is non-negotiable. AI Agent runs on a KVKK-compliant, transparent and auditable infrastructure backed by 17 years of telecom experience.
KVKK Compliant
Callers are informed at the start of every conversation and consent flows are enforced. Recording and retention policies are configured to fit your organisation.
Data Stays in Türkiye
All voice recordings and transcripts are stored on domestic infrastructure. Your data never leaves the country.
End-to-End Records
Every conversation is captured with an audio recording and a written transcript. Review them any time and keep a complete audit trail.
17 Years as an Operator
NetFone has been a BTK-licensed telecom operator since 2009. Your assistant runs on infrastructure owned and operated by a carrier.
You Are in Control
You define what the assistant knows, how it speaks and when it hands over to a human. Changes take effect instantly.
Always-On Infrastructure
Redundant systems and continuous monitoring deliver high availability. We target 99.9% uptime, so your customers always get an answer.
Questions on your mind
AI Agent is NetFone's 24/7 AI customer representative that speaks Turkish across phone, WhatsApp, Instagram, Messenger, email and web chat. It answers customer questions in seconds, responds from your company's own knowledge base, and hands complex cases over to a live operator.
Three main areas: sales & marketing (product/campaign pitching, lead qualification and capture), info & scheduling (FAQs, opening hours, appointments, order/shipment status) and help & support (troubleshooting, fault tickets, returns/exchanges).
Six channels with one brain: phone (voice), WhatsApp, Instagram, Facebook Messenger, email and web chat — consistent answers from the same knowledge base across every channel.
Its primary language is Turkish and it speaks natural, accent-free Turkish. It can also converse in 12+ languages, English first, and switch language mid-conversation based on the customer.
AI Agent speaks fluently, but discloses being an AI assistant at the start of every call. This is required for transparency and KVKK compliance.
Yes. For complex cases AI Agent instantly transfers the conversation to a live operator (warm transfer). Your team can take over anytime from the dashboard and hand it back to the AI afterwards.
AI Agent answers from your custom knowledge base (product catalog, pricing, FAQs). For flows like order/shipment status and appointments, integrations to your systems can be set up; we scope it during the demo.
About 1 business day for AI Agent. Cloud PBX and SIP Trunk usually activate the same day. Number porting completes within 2 business days.
Monthly plans include a quota of minutes and outbound messages (₺4,900, ₺7,490, ₺9,900). Only outbound messages count toward quota; inbound is free. When the quota runs out service keeps going; extra usage is billed at ₺14/min and ₺2/outbound message. Prices exclude VAT.
AI Agent runs on monthly plans; no long-term commitment is required. You can upgrade, downgrade or cancel anytime.
AI Agent runs 24/7 with no shift limits, answers in seconds with no hold time, offers predictable cost from ₺4,900/month, scales instantly with call volume, delivers the same quality every time, and manages six channels from one brain. Every conversation is recorded and transcribed automatically.
Yes — via SIP Trunk, AI Agent can be added as an extension. Route specific numbers to it, or send everything through.
All recordings, messages and metadata sit on Turkish servers. Retention is configurable — delete immediately or keep up to 1 year. Prices exclude VAT.
Book a 15-minute demo
We'll build a scenario tailored to your business and show AI Agent answering real-world customer questions live.
Request Demo