AI that talks to your customers, beyond the phone.

AI Agent is NetFone's 24/7 AI customer representative that speaks Turkish across phone, WhatsApp, Instagram, Messenger, email and web chat. It answers customer questions in seconds, responds from your company's own knowledge base, and hands complex cases over to a live operator.

Three main areas: sales & marketing (product/campaign pitching, lead qualification and capture), info & scheduling (FAQs, opening hours, appointments, order/shipment status) and help & support (troubleshooting, fault tickets, returns/exchanges).

Six channels with one brain: phone (voice), WhatsApp, Instagram, Facebook Messenger, email and web chat — consistent answers from the same knowledge base across every channel.

Its primary language is Turkish and it speaks natural, accent-free Turkish. It can also converse in 12+ languages, English first, and switch language mid-conversation based on the customer.

AI Agent speaks fluently, but discloses being an AI assistant at the start of every call. This is required for transparency and KVKK compliance.

Yes. For complex cases AI Agent instantly transfers the conversation to a live operator (warm transfer). Your team can take over anytime from the dashboard and hand it back to the AI afterwards.

AI Agent answers from your custom knowledge base (product catalog, pricing, FAQs). For flows like order/shipment status and appointments, integrations to your systems can be set up; we scope it during the demo.

About 1 business day for AI Agent. Cloud PBX and SIP Trunk usually activate the same day. Number porting completes within 2 business days.

Monthly plans include a quota of minutes and outbound messages (₺4,900, ₺7,490, ₺9,900). Only outbound messages count toward quota; inbound is free. When the quota runs out service keeps going; extra usage is billed at ₺14/min and ₺2/outbound message. Prices exclude VAT.

AI Agent runs on monthly plans; no long-term commitment is required. You can upgrade, downgrade or cancel anytime.

AI Agent runs 24/7 with no shift limits, answers in seconds with no hold time, offers predictable cost from ₺4,900/month, scales instantly with call volume, delivers the same quality every time, and manages six channels from one brain. Every conversation is recorded and transcribed automatically.

Yes — via SIP Trunk, AI Agent can be added as an extension. Route specific numbers to it, or send everything through.

All recordings, messages and metadata sit on Turkish servers. Retention is configurable — delete immediately or keep up to 1 year. Prices exclude VAT.